Shipping policy

 

At ORBIQO, we are dedicated to providing a smooth and hassle-free shopping experience. Please review our shipping policy to understand the terms and conditions governing our delivery processes.

1. Shipping Coverage & Methods

  • We currently deliver to most locations across India. Delivery is subject to the serviceable areas of our logistics partners.

2. Processing & Dispatch Time

  • Orders are processed and dispatched within 72 hours of order confirmation.

3. Delivery Time

  • Standard Shipping: 5–7 business days from the date of dispatch.
  • Note: Delivery times are approximate and may vary due to unforeseen circumstances, including but not limited to weather conditions, public holidays, or carrier delays.

4. Shipping Charges & Taxes/GST on Shipping

  • Currently, ORBIQO is offering free shipping to customers, with all shipping charges covered by us.
  • Apart from covering shipping charges, ORBIQO is also currently absorbing the applicable taxes/GST on shipping to ensure a smooth customer experience.
  • While this policy is currently in place, it may be adjusted in the future as our business evolves. Any changes will be made thoughtfully, ensuring a balance between the best interests of our customers and the business.

5. Taxes/GST on Product Pricing

  • Currently, our product pricing is inclusive of all taxes/GST, ensuring a seamless checkout experience with no additional charges for customers.
  • While this policy is currently in place, it may be adjusted in the future as our business evolves. Any changes will be made thoughtfully, ensuring a balance between the best interests of our customers and the business.

6. COD Charges

  • Currently, our logistics partners impose additional COD charges. ORBIQO will absorb these charges for now to ensure a smooth customer experience.
  • While this policy is currently in place, it may be adjusted in the future as our business evolves. Any changes will be made thoughtfully, ensuring a balance between the best interests of our customers and the business.

7. Tracking Order

  • Once the order has been fulfilled and dispatched, a courier tracking number from our logistics partner will be generated and shared with the customer.
  • Customer can view this information in the following ways:
    • Customer will get an email notification from us about the courier tracking number.
    • Customer can view this information on their order page by logging into their account using email: https://account.orbiqo.com/orders
    • Customer can reach out to us through our support channels.

8. Delivery Issues

  • Delivery Delayed: If your order is delayed, please reach out to us through our support channels. We will track the status of your order and assist you promptly.
  • Delivery Failed: Our support team typically contacts customers via our support channel in case of one or two failed delivery attempts. However, ORBIQO is not responsible for delivery failures caused by incorrect or incomplete addresses provided by the customer.

9. Exchange, Return & Refund Policy

10. Support and Contact Information

  • For any questions or concerns regarding your shipment, you can reach us through:
  • As a growing brand, we are committed to addressing your queries promptly. While most concerns are resolved quickly, please allow up to 48 hours for a response. We appreciate your patience and understanding.

Please note that as our business evolves, adjustments may be made to our policies and support channels. Any changes will be promptly updated and communicated on our website, with careful consideration given to balancing the best interests of both our customers and the business.

Thank you for shopping with ORBIQO. We strive to ensure that every delivery is prompt and seamless. Happy shopping!